Virtual Management Solution Experienced Minimal Downtime After Facing a Ransomware Attack

Challenge

VMS’s former managed service provider got attacked by ransomware and all access was lost to data and systems, disabling their capacity to operate.

Solution

Symbio rapidly deployed Cloud Desktops, email services, hosting, disaster recovery & helpdesk support services along with Enterprise-grade malware and threat protection.

Impact

VMS was back online within a day and was fully protected against further attacks.

Symbio’s relationship with VMS started in 2021 in response to receiving a cyber-attack. Our immediate focus was to ensure that they could get access to all business-critical systems and become operational.

CHALLENGE –

VMS’s former IT service provider got attacked by the ransomware “Crypto-locker”. As a result, they lost access to all of VMS’s data and systems for a significant period of time. With no recourse, VMS came to Symbio upon being offline for 3 days with no access to their email, website, applications, and further, no communications from their current provider. VMS was in the dark.

  • According to an article posted in “The Hustle”, ransomware victims coughed up a total of $350 million (311% increase from 2019).

SOLUTION –

Symbio rapidly deployed Cloud Desktops, email services, hosting, disaster recovery & helpdesk support services along with Enterprise-grade malware and threat protection.

IMPACT –

VMS was able to get back online within a day of Symbio taking action allowing VMS to gain access to their files and emails. In addition, like all Symbio clients, VMS was pleased to know that they would now be protected from any additional ransomware cyber-attacks.

“The effects of a ransomware attack are completely disabling, without our IT systems up and running we were completely unable to operate and felt totally powerless. We had two clear objectives; the first being to ensure that we could become operational and the second to find an IT provider that had security at the heart of their service. Symbio got us back up and running within days and they’ve provided a comprehensive solution for protecting against future cyber-attacks.”

Amy Deak, President
Virtual Management Solution